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Vendor and Client Quality Programs
 Guardian Food Group, Inc. offers quality programs to its clients on a variety of subjects including, but not limited to: quality improvement; adherence to quality specifications; eliminating product waste; and governmental regulatory compliance. Customized programs are developed with the client's needs in mind.
Vendor and Client Research and Development Programs
Working with some of the largest fortune 500 restaurant chains in the industry, GFGI has gained extensive knowledge and experience in all areas of product/ingredient development and improvement including processing, distribution and restaurant environments.
Specification Management Programs
Guardian Food Group, Inc. can assist in the development and/or improvement of a control program encompassing the writing, editing, file maintenance and tracking of company product specifications. GFGI is available to write specifications with complete confidentiality guaranteed.
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Product Evaluation Programs
 Ongoing product sampling is critical to maintaining product consistency with our clients' vendors and provides Procurement and Research & Development departments with the data necessary to verify and improve product specifications. GFGI can provide the training, scheduling, and evaluation tools necessary to perform the important feedback communication.
Vendor Audit Programs
A complete Vendor Audit program can be customized to meet each client's needs. The program is developed as a process which promotes continuous improvement and partnership between the client and its vendors. The program includes provisions for standard monitoring, as well as increased monitoring leading to corrective actions.
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Distributor Audit Programs
 This program will have goals and procedures similar to the Vendor Audit program with the focus on the particulars of Distribution. The program will address all aspects of Distribution from the supplier to delivery to the end user. Provisions for placing distributors on increased levels of surveillance and probation will be detailed. Partnership, again, is a key component of this program.
Manufacturing / Restaurant / Catering HACCP Programs
Our services include the performance of restaurant, processor, and airline catering audits in order to evaluate operational procedures and documentation for adherence to sound HACCP principles. Once audits are completed, we have the expertise to evaluate the existing HACCP programs as well as to work with the client to author and implement a complete custom-tailored HACCP program.
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Recall / Crisis Management Programs
GFGI specializes in evaluating existing Recall / Crisis Management systems as well as authoring and implementing complete customized Recall / Crisis Management Programs. We can provide assistance in tracking product, notifying suppliers, and situation analysis. Our goal is to help provide solutions to prevent future incidents that may result in a recall and its resultant negative publicity.
HACCP and SSOP Reassessments and Revisions for USDA Inspected Meat and Poultry Facilities
GFGI consults with the meat and poultry industry on issues ranging from reassessing and revising HACCP and SSOP programs to address issues before, during and after an In-Depth Verification (IDV) review by government officials.
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Allergy and Nutritional Programs
 GFGI has the capability to develop both nutritional analysis and allergen control programs specific to our client's menu. This enables them to protect their brand and ensure their customer's safety as food allergens continue to grow as a food safety concern. Having these programs in place allows the consumer to make informed choices from the menu and assists the restaurants in dealing with potential cross contamination issues that may arise in the preparation or production of high-risk ingredients. Additionally, working with a web integration company, GFGI can help establish an interactive web site which customers can utilize to select offerings appropriate to their needs.
Liaison / Interface with Regulatory Agencies
GFGI has extensive experience in working with all levels of governmental jurisdiction. Our contacts with local, state and federal regulators, including the FDA and USDA, enable us to facilitate superior communications between our clients and the appropriate regulatory agencies. Our staff has an excellent understanding of how to best deal with governmental agencies acquired through many years of experience and training.
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New Vendor Approval & First Article Manufacturing Audit Programs
 We have the ability to work with Research & Development and Procurement functions to qualify new vendors for approval to manufacture product or materials for our clients' operations. The new vendor is evaluated for capability and adherence to recognized food safety principles at all levels of management. First article manufacturing runs can be evaluated on site or at the client's location for compliance to specification.
Product Hold Programs
GFGI will provide a step-by-step program for training in-house management on a comprehensive product hold program. A complete system for removing products which exhibit quality or consumer risk potential from the food delivery system, either temporarily or permanently, will be presented. This will include distributor and vendor notification and product management in conjunction with Procurement, Operations, and Training departments.
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Liaison with Insurance (Foodborne Illness and Foreign Object Investigation)
A program of monitoring consumer and client feedback with follow-up and documentation of issues including assessment of cause/source can save a company considerable amounts of money in insurance fees. We have the capability and experience as a third party arbitrator to implement programs which will reduce costs and risks to the organization.
Vendor Success Criteria Verification Programs
In conjunction with the sampling program, GFGI will coordinate a one-year review with each critical product vendor. The review will be comprehensive covering audit score performance, product complaint history and specification adherence. The participation by Procurement, Research & Development and Operations provides an excellent opportunity for each function to calibrate with the vendor.
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 Client Updates (Success Criteria Review)
Once each year, GFGI will review with management the success criteria on the performance of GFGI. We will show yearly audit results, product complaints cross referenced to vendors, origin and nature of product complaint, i.e. foreign objects, foodborne illness, and quality issues related to specification and field performance. Recommendations will be made for on-going improvement to the quality assurance program.
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